Northampton General Hospital

Thank you for your feedback and we are sorry that the waiting time was longer than you expected. During each clinic session there will always be a number of different types of clinics operating. Some patients will have an appointment and will take priority. Patients who have dropped in on the day may have to wait to be seen. Depending on the complexity of needs, some patients that are waiting may be seen sooner than others, depending on when an appropriately trained member of staff becomes available. This message will be relayed to patients as appropriate. However, in light of this feedback a new system will be trialled. Where possible, if a clinician agrees to see a patient who has dropped in without an appointment, they will be given a guide time. This will allow them to make a decision about whether they sit and wait in the clinic or return closer to the guide time given. This system will be trialled from May 2015 and reviewed for effectiveness